At 38 Caps Collection, your satisfaction is our top priority. We’re here to ensure your shopping experience is smooth, enjoyable, and worry-free. If you have questions or need assistance, this is the place to find all the information you need.
Contact Us
Have a question, concern, or feedback? We’d love to hear from you!
- Phone: +971566663626
- Email: info@38caps.com
- Hours: Monday to Friday, 9:00 AM – 6:00 PM (UAE Time)
We’ll get back to you as quickly as possible, usually within 24 hours.
Shipping Information
We deliver across the UAE with a delivery timeframe of 3 to 5 business days.
- Shipping Costs: Calculated at checkout.
- You’ll receive a tracking number as soon as your order is shipped so you can stay updated every step of the way.
Returns & Refunds
We want you to love your cap! If you’re not completely satisfied:
- Return Policy: You can return your item within 14 days of delivery.
- Items must be unused, in original packaging, and in the same condition as received.
For full details, visit our Refund Policy.
FAQs
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking link to follow your package.
Do you ship internationally?
Currently, we deliver only within the UAE. Stay tuned—we’ll expand soon!
How can I care for my cap?
Keep your cap in great condition by storing it in a clean, dry place. For travel, consider using our Juvani Cap Carrier Bag for protection.
We’re Here to Help
Your feedback means the world to us. Whether it’s a question, a compliment, or a suggestion, feel free to reach out. Thank you for choosing 38 Caps Collection—we’re excited to have you as part of our family.